Information for Healthcare Professionals.

Are you a GP or Primary Care Healthcare Professional? Do you regularly see people with musculoskeletal conditions? We are happy for you to signpost or refer patients with musculoskeletal conditions to Freehab. More information is available below and you. can get in touch if you have any questions or would like signposting resources.

Summary of Freehab.

The service.

Freehab is an online musculoskeletal service. We complete one-to-one consultations via video call and provide advice on self-management and rehabilitation. Where required we offer up to two follow-up consultations to review people’s progress and update their rehabilitation plan.

Cost.

The service is free of charge to everybody. Our mission as a social enterprise is to provide an equitable service that is available to anybody.

In order that we can be sustainable we do provide the option for people to make a donation if they would like to. Currently, only around 10% of people who use the service make a donation. We also receive funding via our partner organisations and via grants.

Suitability.

We are happy to receive referrals for the assessment and treatment of all musculoskeletal conditions, in particular those that are less complex in nature and can be safely and effectively managed with virtual input. We complete a screening prior to online consultations to check the appropriateness and safety of offering virtual care for each referral.

Availability.

We generally have very good availability with people being able to secure a consultation within 48-hours. This is particularly helpful for acute MSK injuries and conditions that would benefit from prompt advice and support.

Clinicians.

Our team is made up of registered physiotherapists and sport rehabilitators. All our team are qualified, registered and hold their own professional liability insurance. They are registered with either a statutory (HCPC) or Professional Standards Authority Accredited Register, which is consistent with the delegation and referral guidance from the GMC.

If you would like to learn more, please provide your name and email address and a member of the team will be in touch.

Reviews and testimonials.

We’re very proud that the majority of people who use Freehab do so because we’ve been recommended to them by a friend or family member, placing their trust in us to look after the people they love the most.

Hear from Marcus, who recently used Freehab for help with a shoulder injury.

  • Diana - 5-Star review.

    “Very easy to book an appointment and the online consultation was very constructive. Ollie, who assessed my son, listened to the issue and came up with some very easy to understand exercises. The best part is the app with the tailored video exercises, that tell you exactly what to do and how much to do. My son could see an improvement, already, 2 days after the tailored exercises. Love the service!!!”

  • Rob - 5-Star review.

    “Ollie listened to my issue, took extensive notes and read them back to me so he made sure he knew all the information. He then diagnosed what he thought it was, gave me reassuring information about it and gave me exercises to help. He then gave me a follow up appointment two weeks after and was obviously glad when I was better. He assured me that they were always there if I needed anything in the future.”

  • Miranda - 5-Star review.

    “Great consultation - really helpful. Ollie was very thorough and provided great advice and guidance”

  • Rod - 5-Star review.

    A very good phone conversation with Ollie who gave me very good advice using his experience related to my personal injury , followed up with a very detailed email regarding exercises to do to help me with my problem

    Very good site and worth using

  • Richard - 5-Star review.

    Amazing service! Nothing else like it in the UK.

  • Marcus - 5-Star review.

    Oliver was super knowledgeable and helped me understand what's going on with my injury. I would highly recommend using Freehab.

  • Lottie - 5-Star review.

    Had a video call with Ollie. He was great, really helped my understand what direction I needed to go to get a diagnosis.

  • James - 5-Star review.

    Great service! Ollie was super knowledgeable and very helpful!

  • Clare - 5-Star review.

    It was so reassuring to talk to a professional who was able to identify my MSK issue, stop me worrying about it and encouraging me to exercise to get better, it's as though a weight has been lifted and I know I'm going to be okay. Thank you.

  • India - 5-Star review.

    Got an appointment within 2 days and the appointment was good, asked loads of questions and was very knowledgeable